The Juro Privacy Policy
Hello. We are Juro Online Limited (known by humans as Juro). Here's how we protect your data and respect your privacy.
Our role in your privacy
If you are a Juro customer or subscriber, or just visiting our website, this policy applies to you. If you are agreeing a contract through Juro, you should check the privacy policy of the Juro customer who sent you the contract - but we also tell you a bit about how we process your data on their behalf in the “What about if I’m just signing a contract through Juro?” section below.
When and how we collect data
From the first moment you interact with Juro, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Here’s when and how we do this:
DATA YOU GIVE
DATA WE COLLECT
You browse any page of our website
You request a demo of Juro
We call you
You use Juro
You receive emails from us
You view and sign contracts
You chat with us for customer support
You connect integrations (like Slack)
You opt-in to marketing messages
Types of data we collect
Contact details
Your name, address, telephone number, email address...
Financial information
Your bank account number, sort code, credit/debit card details...
Data from your contracts
Your contract templates, smart fields, data integrated into contracts from third party providers, counterparty names and email addresses, comments, activity on contracts, signatures...
Data that identifies you
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version...
Data on how you use Juro
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...
How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Keeping Juro running
Managing your requests (like inviting users, sending a contract to sign to a counterparty, connecting your Juro account to other services), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
Improving Juro
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
Customer support
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Marketing purposes (with your consent)
Sending you emails and messages about new features, products and services, and content.
Your privacy choices and rights
Your choices
You can choose not to provide us with personal data
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can turn off cookies in your browser by changing its settings
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Juro and certain services (like Intercom) will not work effectively.
You can ask us not to use your data for marketing
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at [email protected].
Your rights
You can exercise your rights by sending us an email at [email protected].
You have the right to access information we hold about you
This includes the right to ask us supplementary information about:
- the categories of data we’re processing
- the purposes of data processing
- the categories of third parties to whom the data may be disclosed
- how long the data will be stored (or the criteria used to determine that period)
- your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to make us correct any inaccurate personal data about you
You can object to us using your data for profiling you or making automated decisions about you
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Juro service to you.
You have the right to port your data to another service
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You have the right to be ‘forgotten’ by us
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Juro.
You have the right to lodge a complaint regarding our use of your data
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.
On the other side of a contract? You have rights too!
If you have signed a contract through Juro and you wish to exercise your rights, please contact the relevant Juro user. If you prefer, you can contact us at [email protected], and we will pass the request on to our user (please provide their name and, if possible, email address).
How secure is the data we collect?
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner, please see our data security policy.
And please remember:
- You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
- You are responsible of your username and password: keep them secret and safe!
- If you believe your privacy has been breached, please contact us immediately on [email protected]
Where do we store the data?
The personal data we collect is processed at our offices in London and Riga and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
How long do we store your data?
We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used Juro. We will delete your personal data from our archives no later than 6 years from the last time you used Juro or as agreed with you in a separate contract.
Third parties who process your data
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure that the organisation in question has a current certification with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks administered by the U.S. Department of Commerce's International Trade Administration (ITA).
Cookies
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Juro. These may be ‘session’ cookies, meaning they delete themselves when you leave Juro, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
Making this policy great
Well done for getting to the bottom of this policy. We have designed it with help from Stefania Passera to be as transparent, useful and engaging as possible and we would love to hear your feedback on how we can make it even better - please contact us at [email protected] or click the intercom button in the bottom right hand corner.
Please don’t make this the last time you read it as we will post any changes on this page - significant changes will of course be notified to you by email.
